Read This Before You Get Started
Please read these Terms and Conditions before entering into a project with Dana Brown Designs or purchasing a product from our online shop. By starting a project with Dana Brown Designs or purchasing though our online shop you are consenting to be bound by the terms of these Terms and Conditions. These Terms and Conditions can be changed or updated by Dana Brown Designs at any time without prior notice.
Revised December 1, 2018
Payments and Deposits
Dana Brown Designs accepts payments via PayPal invoice and through the online shop on DanaBrownDesigns.com. A 3.5% transaction/card processing fee is added to all PayPal invoices.
A 50% deposit is required to secure design services. A deposit request/invoice is emailed to you at the start of the project and payment is due before work can commence. All deposits are nonrefundable. The deposit secures your project on our design calendar and is payment for any original drafts and designs of the project presented to the client. After design drafts or proofs are presented to the client Dana Brown Designs it is up to the client to submit revisions or edits for the final designs. The design drafts are considered accepted if Dana Brown Designs doesn't receive notifce from the client within 15 days.
The remaining balance and final payment is due upon notification of project completion. When the balance has been fulfilled work will be presented to client. 100% payment is also required for sales, promotions, special offers to secure design services and before any work can commence.
Cancellations and Refunds
Clients can make cancellations at any time. Please keep in mind that the deposit is non-refundable. No cancellations or refunds accepted on special offers once payment has been received.
Pricing
Dana Brown Designs may make changes to this website regarding pricing, services and information such as specifications, promotions and product offerings at any time and without notice.
Project Proposals
Project proposals are valid for 30 days. After 30 days you will need to request a new proposal.
Communication
Maintaining good communications with our clients and prospects is particularly important. Effective communication will help us to understand the clients project needs. For the fastest response, the best way to contact Dana Brown Designs is via email. Please allow 48-72 hours for a reply during operating hours.
Dana Brown Designs will make every effort to reply to all communication in a timely manner; response times may vary due to design workload.
Updates to Terms and Conditions
Our Terms and Conditions may change from time to time and all updates will be posted on this page. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Terms and Condition on this page. These changes are effective immediately, after they are posted on this page. If you feel that we are not abiding by these erms and Condition, you should contact us immediately via this website or via email.
Consultations, Audits and Sessions
As a consultant and technical advisor Dana Brown Designs will provide an in-depth analysis of the position of your brand's current position in the market compared to its competitors and a review of its effectiveness. We helps you determine the strength of your brand together with its weaknesses or inconsistencies and recommend strategies and opportunities for improvement.
Service as a consultant does not require Dana Brown Designs to be an advocate for any brand or its products in any forum, public or private.
Project Procedures and Completion
Project Process
The project process starts with the initial contact with Dana Brown Designs followed by a brief consultation and quote supplied to the client within 1-2 business days of initial contact for approval. Client approves quote and sends non-refundable deposit and the project is placed into production. Learn more about the design process here.
Project Drafts
All project drafts or concepts created by Dana Brown Designs not selected as the final project design remains the property of Dana Brown Designs. Dana Brown Designs reserves the right to use any concepts in other projects without obligation. No project is deemed final by us until a payment invoice has been sent.
Project Revison
All project revisions specifications are outlined in the client's original estimate and/or scope of work from Dana Brown Designs. Once the client approves the final project design and submits final payment the project process is complete. At this time minor revisions can be made to projects at the discretion of Dana Brown Designs. If many revisions are required, an additional fee may apply. You will be notified by email if your if this applies.
Project Rejection and Abdonment
Rejection
Dana Brown Designs reserves the right to reject projects at anytime or refuse services to refuse service to any order, person or entity, without the obligation to assign reason for doing so. You will be notified by email if your order will be rejected or cancelled. No project is deemed accepted by us until a payment invoice has been sent.
Abandoned Projects
A project will be considered abandoned if Dana Brown Designs hasn't heard from you in 30 days. You will not have any rights to use any of the work that was presented to you, unless the project has been paid in full. If we have not heard from you and you contact us after the 30 day abandonment, a start up fee of $50 will apply.
Dana Brown Designs assumes limited liablity abandoned projects. Project deposits are nonrefundable.
Right to Refuse
Dana Brown Designs reserves the right to reject projects at anytime or refuse services to refuse service to any order, person or entity, without the obligation to assign reason for doing so. You will be notified by email if your order will be rejected or cancelled. No project is deemed accepted by us until a payment invoice has been sent.