Question 1

How do I get started?

Answer

Yes, we can help. We are more than happy to answer your questions and listen to your project needs and goals. You can book a 30 minute Brand Discovery Consultation with us here or contact us via email.

Question 2

Who do you work with?

Answer

Many of our clients are budding entrepreneurs and small businesses owners looking to grow their brand. At Dana Brown Designs we are flexible and can work within any budget . We are happy to work on even the smallest projects. Read what our clients have to say here.

Question 3

What services do you offer?

Answer

We provide a range of business branding, event branding, graphic design, digital marketing and website designservices. If you are interested in a service that isn’t listed on our website we may be able to help; please contact us here or via email.

Question 4

What do you charge for design services?

Answer

Our prices for services depend on many variants such as type of project and the detail of the designs. You can be sure you are getting a great value for your design project. You can request a no obligation quote for pricing here. Prices and rates are subject to change at any time without notice.

Question 5

I have many projects, do you have a retainner program?

Answer

Yes, we do offer a retainer program. We have a number of clients who have retained our services on a monthly basis for ongoing work. Our retainer program requires a minimum contract term of 3 months. For more information, please contact us.

Question 6

What is the clients involvement in the process?

Answer

We work to thoroughly discuss each project with our clients from the start to finish. All clients are encouraged to email any samples, color combinations, and ideas they may have when requesting a quotes and during the consultation. During the design process, the client is asked to approve certain milestones and can request an update on the project at anytime.

Question 7

What is the average turnaround time?

Answer

The average turnaround time is 2-5 days depending on the graphic design project and 10-14 days for website designs. If you're requesting services for multiple projects at once, that will extend the turnaround time. We do offer rush and same day service for an extra fee. For more information on rush and same day services, please contact us here or via email.

Question 8

Do you offer printing?

Answer

We do not provide printing services directly; however, we work with reputable third-party printers to provide high-quality printing services at affordable prices. We can facilitate the printing your projects for an additional fee or we can recommend one of your third-party printers.

Question 9

How do I check the status of my design project?

Answer

Our clients are kept abreast of the progress of their project through an approval process. The project is presented to the client during several milestones, and Dana Brown Designs waits for approval before continuing work. In between these milestones, the client is free to contact us via email to get an update.

Question 10

How will I received my designs when the project is finished?

Answer

A finished project is yours upon receipt of final payment. The final files will be delivered electronically via email or Google Drive.

Question 11

Who owns the copyright of work you have done for me?

Answer

Copyright transfers to the client as soon as we are in receipt of final payment. However, we do reserve the right to use any work for promotional purposes. Dana Brown retains the right to use all completed projects in/on her portfolio, website and any advertising as seen fit. Copyright of any drafts or designs not selected as the final project by the client remain the property of Dana Brown Designs.

DANA BROWN

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